Job Status:Full-Time
Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. (At other brands, you might see similar roles called Optical Assistant Manager.) In this role, you’ll useyour professional skill set and product expertiseto create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek athow they’re made.) Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed.Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, andhelp Warby Parker grow.Sound like the job for you? Read on!
What you’ll do:
Optical duties
Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
Support general store systems, inventory databases, and business operations
Who you are:
A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who’s beenin a management position for 2+ years
A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
Passionate about the eyewear and retail industries
A clear and effective communicator—you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Some benefits of working at Warby Parker for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!)
