OPERATIONS TEAM LEAD - Holland Civic Center Place Sports Facilities Management, LLC LOCATION: Holland, MI DEPARTMENT: OPERATIONS REPORTS TO: OPERATIONS MANAGER STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Holland Civic Center Place is a banquet, recreation, entertainment and event destination focused on improving the health and economic vitality of Holland, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Holland Civic Center Place is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY: The Operations Team Lead provides the first point of contact for all guests. This Team Member is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for home volleyball and basketball games. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Perform operating procedures relating to events and programs Support all aspects of game day operations for home volleyball and basketball games Effectively lead Operations Team shifts Assist in performing preventative maintenance work Assist with monitoring quality control of vendor performance Consistently communicate issues and relevant updates to direct supervisor Greet all guests and stakeholders according to our Guest 1st Service model standards Act as a liaison between the venue and the guests Assist with ensuring all buildings under management scope are clean, safe, and guest-ready Help maintain and keep inventory of department asset Assist in making sure all game day equipment is in proper working order Adhere to all facility and SFM policies and procedures Adhere to all local, state, health and safety laws Perform additional duties as requested by management MINIMUM QUALIFICATIONS: Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary Excellent communication skills, both verbal and written 1-2 years of event execution and experience Ability to maintain focus in a high-volume, fast-paced environment Must have excellent guest service skills Must be detail-oriented and have outstanding organizational skills Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations Must be respectful and friendly Must work well with others Must take personal initiative for the betterment of the team and venue Commitment to the safety and well-being of others WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 50 pounds waist high May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend Facility has intermittent noise Job Posted by ApplicantPro
