Job summary
Build a Bigger, Better, Bolder FutureResponsible for implementation and supervision of all support systemsSupports, Documents, and manages initiatives and projects
Job seniority: mid-to-senior level
Responsibilities
• Responsible for implementation and supervision of all support systems utilized by the operations team at the home office and all field colleagues• Supports, Documents, and manages initiatives and projects, including creating procedures, processes, tracking next steps, resources, communication, problem solving, and all other actions associated with the project• Develop and maintain collaborative relationships with corporate departments, franchisees and external contacts/vendors serving as the main contact for the department, providing information and direction• Act in a liaison role between the Operations, internal business units, and other service providers to ensure functional specs including roles and responsibilities are understood, and they have what they need to support projects• Recommend, develop, implement, and improve department-wide processes and procedures, including coordination and management of cross-functional processes. Make recommendations to implement improvements• Assists with the planning and execution of the global business conference, in addition to other global operations franchise and corporate meetings and events. This includes coordinating meeting space, research, logistics, meals, sleeping rooms and additional activities• Manage department documents and tracking for operations statistics• Maintains and updates business content, including tools, and reference materials
Requirements
• Requires broad knowledge of general professional field such as finance, marketing or business administration as normally acquired through four years of undergraduate study. Experience may be considered in lieu of four-year degree• Experience and progressive movement into a supervisory/lead customer support role with a focus on planning and execution, managing processes and/or functions• The ability to analyze data and/or situations and make sound business decisions• Excellent communication, interpersonal, persuasion, and teamwork skills• Strong problem-solving skills• Must have intermediate working knowledge of MS Office Suite (such as, PowerPoint, Excel, and Word)• Excellent organization and planning skills• Ability to travel up to 25% of the time and adhere to the company travel policy• Bilingual skills preferred
Key Skills Needed
• Analytical skills• Communication skills• Interpersonal skills• Persuasion skills• Teamwork skills• Problem-solving skills• MS Office Suite knowledge (PowerPoint, Excel, Word)
Benefits
• Not specified
