Who We Are
Logitix is the premier secondary market partner in the sport and live event space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.
Logitix's team of executives includes seasoned primary and secondary market industry veterans that have extensive experience in crafting business plans. These business plans have successfully assisted our partners in achieving incremental revenue while protecting the team brand all while strengthening the core of their business - the season ticket member.
Logitix is ideal for an applicant looking to be part of an energetic and flexible workplace that emphasizes teamwork and personal growth. The Logitix team is looking for a Operations Specialist to add to our roster of industry thought leaders while continuing to provide our partner teams and content rightsholders with best-in-class service and results.
Position Summary
The Operations Specialist will work hand in hand with the operations team handling all aspects of ticket supply chain logistics. With the aid of automation tools, the Operations Specialist will be responsible for monitoring all incoming orders for any errors as well as complete any non-automated orders manually. Diligence and accuracy are of the utmost importance in this role in organizing and balancing day to day tasks versus ad hoc issues. As an Operations Specialist, you will be front and center in managing our inventory and distribution pipelines.
Responsibilities
include but are not limited to:
Carefully monitor all sales on 14+ marketplace portals
Ensure accuracy and organize all inventory in the form of electronic tickets, mobile tickets, and traditional hard stock
Monitor all automation for order processing and handle any manual orders in the form of emails and/or phone calls
Take inbound calls from marketplaces to answer questions and troubleshoot issues
Respond to emails from clients or marketplaces quickly and efficiently
Maintain general knowledge of all in-house tools, industry automation, and inventory management best practices
Work closely with Accounting team to determine deductions or additions to vendor payouts
Provide additional operational support when needed
Skills and Qualifications
Must have excellent organizational skills
Must be willing to work a schedule consisting of nights, weekends, and holidays
Must have outstanding work ethic and attention to detail
Must follow-through, not letting issues remain open or unresolved
Ability to multitask and prioritize among various responsibilities. Guidelines will be provided by management with the expectation that granular tasks are to be self-directed
Must be able to take initiative and be proactive
Must be able to manage time effectively
Excellent problem-solving capacity
Superior communication - both written and verbal
Proficiency in Microsoft Office: Outlook, Excel, Power Point, Word is required
Must be able to work collaboratively - be a team player!
Prior ticketing experience is preferred, but not required
Job Questions:
Which work environment works best for you?
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