Operations Program Manager

Scale is at the forefront of enabling Machine Learning across multiple industries including self driving cars. As one of Scale's Operations Program Manager, you'll be running solutions, tools, and processes to ensure timely delivery of our services while maintaining the highest quality standards. We are growing operations rapidly, on-boarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome.You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.You will:Drive some of our most critical operational processesImprove existing processes and tools globallyCollaborate with stakeholders to improve processes for new and existing customersCreate an effective feedback loop between the frontline, product, strategy, and customersBuild, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategyBe based in the SF Bay Area, Seattle or New York metropolitan areasIdeally you'd have:Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firmAn undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or BusinessExperience leading day to day activities and improving processesAn action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomesAnalytical, planning, and process improvement capabilityNice to haves:Experience with reading SQL and/or another database language