Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As an Operations Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.
**This is an in-person position with the expectation that you will be in the field at least 3 days per week** What You'll Do: Take ownership for all things operations within the School Transit vertical; accountability is your middle nameManage a local team towards our ambitious goals of operational excellence and providing an unbelievable customer experience across the School Transit verticalOversee operations in office 3-5 days a week; the business needs may dictate a need for early mornings or evenings at timesEnd to end problem solving. You'll intuitively identify operational gaps, propose solutions, implement fixes, and monitor resultsAnalyze data to create business insights to inform new business practices and policies to improve KPIs and financial resultsExercise autonomy in overhauling processes and programsCollaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growthWho You Are: A socially perceptive individual who understands the value of student transportation in shaping people's education and their life trajectory A self-starter who is comfortable taking on a high level of responsibility, navigating ambiguous environments, and has previous management experienceA driven executor with a track record of end to end ownership of a book of business and a history of hitting KPIs and revenue goalsA team-focused individual that takes ownership of their work and pride in their team's successExperienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plusAn outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgroundsWilling to wear multiple hats and contribute on projects of all typesBased in the NYC or Denver area (current or future)Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicableSalary Range: $70,000-$90,000We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
