As an Operations Manager I in the Assumptions team, you are responsible for providing extraordinary support to customers in the assumptions application pipeline. You will oversee daily operations within our intake, disclosure, and closing teams and ensure objectives are consistently met while upholding departmental standards. You will be a flexible problem-solvers that leads by example and assist their team with escalated, complex, and or urgent matters. The ideal candidate for this role is a proven people leader with the ability to develop staff and influence positive change as well as possessing exceptional inventory management skills. Job Responsibilities: Manage a high volume pipeline Define and monitor key operational metrics Operate with a sense of urgency and use problem solving skills to resolve any issues that arise Influence internal and external partners and promote process improvement Develop a full understanding of daily tasks and processes performed by the staff Communicate to senior management the current business health Focus on staff development Coach and lead by example to drive results Select and retain talent; responsible for performance management of that talent Have a customer focus Required qualifications, capabilities, and skills 2+ years operational management experience leading a team Prior experience in a mortgage servicing/origination role Inventory Report Management Experience Strong problem-solving skills Strong written and verbal communication skills Excellent relationship management skills Knowledge of MSP preferred Proficient in Microsoft Office Applications, advanced MS Excel preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
