We are in search of a hardworking Operations Manager to join our high calibre team at Brown Harris Stevens Residential Sales, LLC in New York, NY.
Growing your career as a Full Time Operations Manager is an exceptional opportunity to develop vital skills.
If you are strong in emotional intelligence, research and have the right personality for the job, then apply for the position of Operations Manager at Brown Harris Stevens Residential Sales, LLC today!
Brown Harris Stevens Residential Sales, LLC is the quintessential luxury residential real estate firm, with a history of leadership and a culture of professionalism and discretion dating back to 1873. At every level of Brown Harris Stevens, you will find highly experienced, knowledgeable experts, single-mindedly devoted to your interests and your satisfaction.
With offices in New York City, New Jersey, Connecticut, The Hamptons, Palm Beach, and Miami our brokers are exceptional - leading the field with the quality of their work ethic, their outstanding success rate, and the sheer quantity of their transactions.
As Operations Manager, this position reports to the Executive Director of Sales and provides responsive, high quality and cost-effective management of all day-to-day office personnel management functions and assists in a variety of business services, tasks, and special projects.
Responsibilities Effectively supervise administrative staff including but not limited to training, task delegation, tracking and handling all attendance-related needs, monthly meetings, motivation, and following up. Provide input and solicit feedback from Executive Director of Sales and agents concerning staff performance and involves Human Resources, as necessary, on cases involving disciplinary issues and terminations. Work with Human Resources on matters relating to State and Federal employment law compliance, recruitment, hiring, new hire orientation, performance management, and terminations. Ensure that agents and staff are supported administratively and professionally to ensure high quality of service and high volume of production, including managing and increasing the effectiveness of agent support. Serve as a liaison to other Departments, including Accounting, IT, Marketing, HR, Legal, etc. As needed, assist and serve as back up for Operations Manager, which includes coordinating office operations, facilities management, IT related issues, office environment and equipment, handling office moves and set up, Mail Room and IT staff coverage, inventory and supplies, liaison with vendors and ensure high quality of service is consistently provided. Create and maintain job manuals for each staff position. Ensure consistency and standards are met on all work products. Generate new ideas and solutions to suggest Management regarding processes, procedures, systems, forms, etc. Work constructively under stress and pressure and effectively manages time of self and others to meet deadlines. Responsible for the successful on-boarding of all new Sales Agents, which includes creating Welcome Kits and Benefit Packets, conducting new Agent orientations, coordinating BIO. Requirements Must possess a high degree of proficiency with MS Office products including Word, Excel, Access, Power Point, PDF Converter, and Outlook. Professional and courteous demeanor with exceptional communication, presentation, customer service and interpersonal skills required. Must be able to onboard, train, and manage others successfully, as well as create a collaborative environment between the sales offices and other departments, including HR, IT, Marketing, Accounting, etc. Must be able to maintain the highest level of confidentiality and handle sensitive material concerning the organization. Strong organizational/time management skills required. Ability to handle multiple tasks simultaneously and meet designated deadlines. Understands the larger business context; plans and forecasts accordingly. Highly accurate and detail oriented, with excellent follow-through. Bachelor's degree in Business Administration, Accounting, Human Resources or other related field is required Experience in Real Estate Sales or related industry highly preferred. A minimum of 3-5 years experience in operations management, office management, project management, executive administration or other related field is required. Benefits We offer full time employees a full comprehensive benefits package that includes Medical, Dental, Vision, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Commuter Benefits Program, Basic Life/AD&D Insurance, Supplemental Life Insurance, Short-Term Disability, Long Term Disability, and 401(k) Retirement plan.
Paid Time and Holidays Off We offer full-time employees 2 weeks' vacation, 12 personal/sick days of paid time off as applicable through the calendar year.
Equal Opportunity Employer Brown Harris Stevens Residential Sales believes that all persons are entitled to Equal Employment Opportunity, and we do not discriminate against our employees or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job. Brown Harris Stevens Residential Sales provides Reasonable Accommodation to candidates with Disabilities.
We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role. Benefits of working as a Operations Manager in New York, NY:
? Excellent benefits
? Company offers career progression opportunities
? Advantageous package
