At Gen4, we pride ourselves on our commitment to providing an incredible patient experience. We are passionate about our craft and the impact we can have on our patients. We aim to foster a doctor-centric organization that allows our doctors to do more of what they love. Culture, high performance, growth, and development are deeply embedded in our business and we have our sights set on finding individuals who are excited to be a part of a growing, flourishing company like ours. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after 30 days of employment for full-time employees .
To learn more about us, check out our website here: Job Description Role Summary The Operations Director is responsible for managing the overall daily operations of the practice(s), as well as further advancing the operational standards and patient experience. They are responsible for setting standards and policies onsite, and directly managing the operational team to those standards.
Key Responsibilities Oversee the administrative operations of multiple dental offices.
Analyze business reports and create recommendations and actions to attain yearly budgetary goals; prioritize practice performance issues to ensure year over year revenue and profitability growth.
Coach, train, and develop a team of office managers to meet and exceed daily office operations, which include patient relations, maintaining productive clinician schedules, setting and meeting daily production goals, and coaching, training, and developing office-level employees.
Coordinate a minimum of bi-weekly office visits to meet with office managers and doctors to address concerns, challenges, and obstacles.
Work with the Clinical Director to help support Dentists in their growth and development by helping them set goals and address operational opportunities within their supported practice.
Hire Office Managers and support them in the hiring for the individual offices. Work as acting Office Manager in times of open positions, manager absences, and other circumstances.
Address escalated patient issues and concerns in a timely manner.
Qualifications Competencies: Ability to delegate tasks effectively
Proactively manage performance expectations
Prioritization of competing commitments and initiatives
Ability to manage up, across and down effectively
Strong communication and leadership presentation
Ability to think strategically about individual and team performance
Resourceful and autonomous?
Education, Experience & Skills/Abilities BA Preferred
5+ years of dental consulting/practice management experience
Must have reliable transportation and willingness to travel
Proficient in Microsoft Excel, PowerPoint, and Word
Strong communication, presentation, and organizational skills - written and oral
Critical Thinking and Problem Solving
People Management Skills - ability to influence & de-escalation skills
Service-orientation / customer success mentality and approach
Additional Information Working Environment & Physical Requirements Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Position requires 50% weekly travel to supporting practices.
Equal Opportunity Employer Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The salary range for the role is $110,000 - $125,000 per year.
