Operations Director

We are seeking an OPERATIONS LEADER to join our team in Texas!  Our Operations Manager oversees our day-to-day operations, managing our fleet of drivers, crew, contractors, customer service. They understand our customers needs and concerns and strive to help every customer have a positive memorable experience.
Responsibilities for our Operations Manager include but are not limited to:
Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity; Supervise our customer service team; Route and oversee delivery teams to maximize capacity and customer satisfaction; Train local crew and contractors; Monitor facility and equipment condition and maintenance; Maintain excellent customer service quality rating; Understand end user customer needs and concerns on home delivery The successful candidate for this position will share the following knowledge, skills and abilities:
High School Diploma or Equivalent is preferred; Secondary education in business operations is preferred; Minimum of 3 years Supervisor or Management experience with employee oversight; Minimum of 5 years experience in Household Moving or Trucking industry; Maintain an organized workspace and have the ability to complete tasks according to schedule; Strong multi-tasking skills required in a fast paced environment; Solid geographic region knowledge; Must have excellent communication and organizational skills; Understand problems in moving furniture where damage occurs and how to prevent such damage; Fantastic problem solving skills; Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word; Self starter, motivated by daily challenges