Customer Experience Specialist As a Customer Experience Specialist, you will be expected to provide excellent customer service by ensuring that customer's inquiries via phone/email are answered in an appropriate, professional and timely manner. Responsibilities also include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
Our Customer Contact Center is open 8:00 am-8:00 pm EST M-F with potential for Saturday hours. Shift flexibility will be required at times to ensure Contact Center hours are covered. Please note this role is primarily an in person position, requiring regular attendance in our Duluth, GA office.
Find out more here about how you can unleash your full potential at DLL!
Day to Day Answer incoming customer calls, dealership calls and assigned correspondence/tasks to provide support and responses in a professional and customer centered mannerProcess requests for retail documentation, retail pay-off requests, payment requests, fee waiver requests, and address changesPerform account audits and reconciliation (as needed/required)Provide customer and dealer support for our online customer portalProcess insurance cancellation requests and payments by phoneDirect debit ACH Account Maintenance Processes and maintenance journal requestsAdjust grace periods, add purchase order numbers, and adjust due datesProcess outside vendor requestsComplete credit reference requestsProcess retail assignment requests and tax requests, as appropriateAdhere to compliance and regulation-based processes and guidelines while still maintaining a customer focused approachAll members enjoy Two working days per year volunteering for a local charity.Health and Wellness program including healthy food, free health checks, fun health & vitality activities.Flexible hours with possibility to work from homeCareer development opportunities: online learning, member development programs.Check this link to an overview of all benefits in your region. Essentials Bachelor's degree preferred, High School Diploma requiredExperience: 1-3 years of customer service experienceExcellent verbal and written communication skillsBasic PC skills and familiarity with Microsoft OfficeUnderstanding and ability to perform basic math functionsDemonstrated teamwork and reliability to include consistent attendance and punctualitySome experience within a telephone call centerExperience within the financial services industry preferred Choose Wellbeing DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other DLL membersHealth – Manage mental, emotional and physical healthFinance – Provide learning opportunities to help members achieve personal financial healthLifestyle – Maintain balance between work and life prioritiesThere are things that matter to our members and the wellbeing of our members matters to DLL!
Settling In At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. Good to Know Desired Primary Work Location: Duluth, GA
Applicable Pay Range $43,182.86 to $64,774.28
DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.
This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.
Deadline for application: May 18, 2024 (Due to high volume of applications this requisition may close prior to posted close date)The selection process may involve an assessment.Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.comDLL's referral program applies#LI-PUNEETFor more information, please contact our Talent acquisition partner Puneet Nagi via DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
