Operations Coordinator

POSITION SUMMARY:
 
Customer relations, domestic transport scheduling and coordination of container drayage from the port to warehouse, container & demurrage management to avoid late fees, transport to final destination arrangements with customer and truckers, and maintain daily activity reports. Compile documents related to shipments, book cargo with trucking companies, shipment track and trace. Basic accounting functions (invoicing, payables). This position reports directly to the Operations Manager.
JOB DUTIES:  Coordinate domestic trucking shipments, for imports and exports with thorough knowledge of related procedures and documentation. Prepare relevant documentation for truckers such as delivery orders, cartage advice, and trucking bills of ladings. Route and arrange bookings/pickups with contracted carriers, drayage companies, air & ocean terminal operations and warehouse partners. Awareness of North America trucking regulations and doc. Requirements. Daily tracking and follow up on all shipments/modes via CargoWise, including learning advanced features of CargoWise and using it to optimal capacity. Constant communication with customers, assisting with producing & providing standard & customized reports. Invoice customers/overseas agents/vendors etc. within timeframe set by upper management. Independently respond to general inquiries from customers as well as overseas offices and agents. Identify new service opportunities with existing customers and report to management & sales in acquiring new business. Work closely with all departments and offices worldwide, including Customs brokerage (in-house or external) and Pricing. Perform additional duties as requested by management.   REQUIREMENTS: 2-5 years of trucking arrangements, container drayage within the US, Canada & Mexico. Familiar with project cargo operations. Experience using MS Office applications. Excellent customer service skills, including written & verbal proficiency in English. Well-organized with the ability to work in a fast-paced environment. Dependable transportation