Operations Center Investigator

Operations Center InvestigatorPrimary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity,advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.ACCOUNTABILITIESAssist stores, both Loss Prevention and Store Management, with CCTV and apprehension of suspected shopliftersReview and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant eventsSubject matter expert surrounding shoplifter behaviors and Kohl's apprehension guidelinesGuide store associates in proper actions regarding potential fraud or lossIndependently identify incidents of associate fraud and theft activity thru data analyst and other investigative sourcesAnswer calls from alarm monitoring center and making appropriate decisions on alarm dispositionHandling incoming store calls for suspected credit card fraudMaking follow up calls to potential credit card fraud victimsAssess shoplifting patterns and techniques to identify organized retail crime activityWork closing with a multitude of law enforcement agenciesActive monitoring of at risk store locationsDevelop and follow up on BOLO alertsProvide updated information related to store closingsCommunicate effectively verbally and written with leadership and store teamsQUALIFICATIONSREQUIRED:High School diploma or equivalentAssertive and persuasiveExtreme multi taskerAttention to detailQuick decision makerPREFERRED:Experience in shoplifting apprehensions, fraud investigations and retail store operationsWorking knowledge of Microsoft and Google applicationsAbility to analyze data and summarize resultsPrior retail loss Prevention experience• SPECIAL REQUIREMENTS• Ability to work a flexible schedule to include nights and weekends as neededFor other Kohl's jobs, click here here!