Full job description GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and one other day, to be determined by their business unit. Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
DEPARTMENT OVERVIEW
The Local Development and Membership team (LDM) enables the GBH Educational Foundation to carry out its public media mission by raising annual contributions from individuals for TV, Radio, and Web program support, as well as special projects at GBH and the Cape & Islands Radio Station. LDM oversees fundraising and relationship building through direct response solicitations for all GBH-affiliated TV and radio stations, member engagement, and events to provide GBH with the economic resources needed to pursue its mission. LDM coordinates with The Contributor Development Partnership (CDP) as appropriate. The Audience Member Services team (AMS) services GBH constituents, CAI constituents, and viewers nationwide through GBH's production units.
JOB OVERVIEW
Reporting to the Audience Member Services and Stewardship Director, the Operations Assistant will support the day-to-day operations of the Audience and Member Services (AMS) team. This position will perform a variety of data entry-related tasks to position the Member Development Representative group to resolve constituent-related inquiries efficiently. The role will be primarily responsible for accurately recording cash transactions and creating and distributing membership cases. They will also support the Director of AMS & Stewardship, Audience and Member Services, and the Operations Manager.
RESPONSIBILITIES
Day-to-day:
Cash Management: Work with the Operations Manager to manage in-office cash management procedures, including working with Major Gifts and Accounting teams to align on routing procedures and verify check totals Generate records in CRM to accurately reflect membership revenue through direct donations and matching gifts Generate outbound deposit packages, communicate with 3rd party organizations (MooreRMG and CDP) for cash-related items Create and distribute donation rejection notice cases for the AMS team Data Hygiene: Daily coding of inbound emails/cases in CRM queues - triaging, filtering, and distributing cases to AMS team members Have an advanced understanding of the case creation/coding process - accurately record all member and non-member activities received by other foundation departments in the CRM Database Serve as point of contact for account merges, maintenance, and other data-related issues such as locating and associating gifts Constituent/AMS Support: Supporting the in-house events team, acting as a liaison between AMS and events on premium events and other communications Listen, code, and manage voicemails left by constituents for member services Manage inbound physical mailing correspondence with constituents and distribution of foundational mail Work with the Operations Manager to coordinate package returns in the office and processing/tracking of in-house premiums Support Director, AMS & Stewardship, and Operations Manager in the production of marketing, stewardship, and event email campaigns Owning digital premium fulfillment process from donation to execution of deliverables to donors and AMS team This role will involve weekly visits to the office and may require weekend and/or overtime work SKILLS SET
Knowledge of CRMs and databases is highly preferred Proficient in Microsoft Office products (Excel, Word, PowerPoint) Strong technical aptitude and troubleshooting skills; process oriented supporting continuous process improvements Excellent written, verbal, and interdepartmental communication skills Knowledge of GBH and non-profit media a plus Strong track record of making positive impacts on client service satisfaction and efficiencies Ability to build relationships with other departments Ability to manage multiple high-level/high-priority projects at once EDUCATION
Bachelor's degree or equivalent work experience JOB-STATUS
CWA Local 1400 Union Hybrid LOCATION
Boston
GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law.
Application Process Assistance
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to
or by calling .
