Operations Analyst Ii

OPERATIONS ANALYST II Location Fort Myers, FL : Requisition No: 818816 Agency: Environmental Protection
Working Title: OPERATIONS ANALYST II - ********
Pay Plan: Career Service
Position Number: ********
Salary: $3,525.74 Mo. / $42,308.88 Yr.
Posting Closing Date: 01/24/2024
Total Compensation Estimator Tool OPERATIONS ANALYST II State of Florida Department of Environmental Protection Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida's natural resources and enhance its ecosystem.
The Work You Will Do: This is a responsible, varied and complex administrative position that performs a wide range of administrative and clerical duties on the Regulatory Support Team (RST). This position works as a primary support resource for Business Planning, Compliance Assistance Program and the Permitting Program, including the 404. It also serves as a back-up resource for the Gateway Team and the Marathon Branch Office. This position supports the objectives of the Department's Outreach Strategies and assists as required. In carrying out the duties of this position, the incumbent is expected at all times to be aware of and abide by the Department's Standards of Conduct (DEP 435), as well as any other departmental or work unit rules, directives, policies, procedures applicable to performing the duties of this position. The incumbent is expected to work with and apply the principles of Continuous Improvement to reduce waste, improve processes and provide services that add value for all customers. This position is a position of trust.
The Difference You Will Make: The Florida Department of Environmental Protection protects, conserves, and manages the state's natural resources and enforces its environmental laws. Each position works together as a whole to advance Florida's position as a world leader in protecting natural resources while growing the states
How You Will Grow: DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.
Where You Will Work: South District - The South District Office is located in Fort Myers. Fort Myers is popular for its great beaches that line the Gulf Coast, shopping and fishing. Attractions include the historic Henry Ford and Thomas Edison estates, downtown Fort Myers, with its many restaurants and nightlife, as well as nearby Naples and the islands of Captiva and Sanibel. It is a sports enthusiast haven as the Spring Training home of the Boston Red Sox and Minnesota Twins. The South District covers 8 counties (Lee, Collier, Charlotte, DeSoto, Sarasota, Hendry, Glades and Highlands). The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, visit
To learn more about different DEP career opportunities, visit
Pay: $3,525.74 Mo. / $42,308.88 Yr.
Your Specific Responsibilities: Business Planning Support Works closely and cooperatively with other members of the Support and Administrative Professionals (SNAP) Team to ensure consistent and appropriate document handling and finalization, database updates and timely response to public information requests. Shadow other SNAP team members and gain proficiency in other aspects of the application processing. Maintains proficiency on all Regulatory Support activities and processes. Provides primary reception area coverage by professionally answering, screening and routing incoming telephone calls, greets and interfaces with customers, provides information to the public, processes incoming mail, logs payments and issues receipts. Responsible for handling incoming and outgoing correspondence for the Fort Myers office. Operates multi-function office machines and large-scale scanners, pre-indexes and uploads records into OCULUS. Maintains overall familiarity with equipment associated with SNAP activities including assisting with the maintenance and servicing needs (i.e. toner replacements, postage meter updates, etc.). Support and assists in IT activities. Serves as backup for mailroom activities, including maintaining records and supplies for Pitney Bowes postage machine. Conducts outreach, as required, with regulated communities to identify opportunities for process clarification and instructs applicants on the use of DEP web-based services and paperless initiatives. Trains other team members when required. Works proactively to develop streamlined processing opportunities and works cooperatively to enhance SNAP's support for the South District. Assist with procurement processes, logistics and outreach support. Assist with managing the District's fleet to include addressing user and operational concerns, ongoing maintenance, monthly FLIM updates and responding to fleet data requests from various internal and external customers. Assists with CRA responsibilities and revising/deleting of Oculus records.
Permitting Program Support As a member of SNAP, provides administrative support by handling information requests, assisting customers and performs administrative and clerical functions such as arranging conference calls, scheduling meetings, processing incoming applications, including the 404, and files in the various folders (i.e. 1, 3, 5 & 8) and performs database updates. Specifically, provides administrative and clerical support per instructions for complex actions of the regulatory programs including: scanning incoming correspondence; preparing out-going correspondence to be handled by the Centralized Mail System; processing various regulatory applications and documents; prepares auto-letters; wetland determinations; sending and receiving emails and FAX communications; performs error-free updates and conducts research in various databases as required; provides information to the public when requested; and coordinates these activities with other clerical and professional staff to promote efficiency and streamlined workflow within the team setting. Establishes and maintains e-files for the South District. Enters and new applications and other information in the various e-folders and databases. Scans and copies applications and sends applications to appropriate agencies, maintains mailing lists, creates and accurately maintains e-folders and files and performs filing/e-filing as required. Assists in maintaining files and folders for commenting agencies. Assists in maintaining hard copy and scanned records of applications, forms, documents, correspondence and other similar items received by and created within the South District. Assists in maintaining a cross-reference system so files and folders are easily located according either to subject, location, applicant or file number.
Compliance Assistance Program Support Assists with coordinating compliance activities for the South District, specifically enters data in the Complaint Tracker, scans and routes Monthly Operating Reports (MORs) and Discharge Monitoring reports (DMRs) to the appropriate e-mail boxes and staff and processes out-going correspondence as required.
Performs other duties as assigned.
Required Knowledge, Skills, and Abilities:
1. Ability to manage time and produce work products that meets or exceeds expectations 2. Ability to plan, organize, coordinate and ensure proper completion of work assignments in accordance with established procedures and guidance. 3. Ability to multi-task and respond appropriately to varying priorities and task complexities. 4. Ability to organize and accurately process e-file records, update databases and other tracking instruments 5. Ability to troubleshoot, offer solution-oriented recommendations and solve problems regarding process improvements within established parameters. 6. Ability to orderly compile and analyze data for use in decision making and process improvements. 7. Ability to perform basic mathematical calculations. 8. Skilled in the use of Outlook, Microsoft Word, Excel and PowerPoint programs to complete assignments, communicate with coworkers and produce work products that meets customer expectations. 9. Ability to support and assist in IT activities. 10. Ability to follow general office procedures, guidelines, policies and practices. 11. Ability to operate general office equipment (i.e. multi-function copier, VOIP phones, postage meters, large scale scanners, hands-free headsets, personal computer, laptop, etc.). 12. Ability to accurately prepare written correspondence using standardized business formats, correct spelling, proper punctuation and grammar usage. 13. Ability to effectively communicate verbally and in writing. 14. Ability to function as receptionist, telephone operator and greeter 15. Ability to communicate and interact with the public and others in a courteous, productive and tactful manner. 16. Ability to establish and maintain effective working relationships with others. 17. Ability to work independently or in a team setting in an efficient and effective manner. 18. Ability to travel and maintain a valid Florida Driver's license. 19. Able to lift items weighing up to 20 pounds (i.e. hard copy records, computers, monitors, etc.) 20. Ability to obtain and pass a Background and Fingerprint Check Required or Preferred Qualifications Associate degree from an accredited college or university; or any combination of post-secondary education or verifiable related experience, for a total of two years. Knowledge of Continuous Process Improvement and LEAN methodologies Skilled in Web Management Skilled in the use of Access Multilingual in English and Spanish, Creole or German Minimum Qualifications: Valid Driver License. Travel may be required, including overnight. The ability to successfully complete a Level 2 State and National criminal history background check. Working hours: (A) Daily from Monday to Friday - 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) FLEX SCHEDULE
POSITION OF SPECIAL TRUST REQUIREMENT: This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.
To learn more about the DEP South District office, please access the following link:
Contact Information: Amanda Ades
South District DEP
2295 Victoria Avenue, Suite 364
Fort Myers, FL 33902
DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.