Operations Agent

Full job description REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for the position of Airport Operations Agent - Part time in the Operations - Parking/Ground Transportation section. This job announcement will remain open until a sufficient number of applications are received. **MUST BE ABLE TO WORK NIGHTS, HOLIDAYS AND WEEKENDS** General Description The Aviation Department, which operates the Fort Lauderdale-Hollywood International Airport and the North Perry Airport, is seeking qualified applicants for the position of Airport Operations Agent for Landside/ and Grounds Transportation. The Airport Operations Agent position is required 24 hours per day, 7 days a week.
The Landside/Terminals functional area of the Airport Operations Division may also include opportunities to work in other functional areas of the Airport Operations Division. As an Airport Operations Agent you will be responsible to support the overall functions of the airport, with duties to include, but not limited to, assisting with various types of emergency responses, responding to incidents and accidents and preparing related reports, ensuring that documentation is both accurate and detailed, assisting customers by answering questions and providing information and guidance/direction, managing and directing large crowds of people, enforcing Airport Rules and Regulations and Broward County Code of Ordinances, monitoring parking and curbside operations, performing security inspections and security related tasks, and providing overall customer service to both internal and external customers.
As an Airport Operations Agent PT19 in the Grounds Transportation section you will be responsible to support the overall functions of the airport, with duties to include, but not limited to, assisting with various types of emergency responses, responding to incidents and accidents and preparing related reports, ensuring that documentation is both accurate and detailed, assisting customers by answering questions and providing information and guidance/direction, managing and directing large crowds of people, enforcing Airport Rules and Regulations and Broward County Code of Ordinances, monitoring parking and curbside operations, performing security inspections and security related tasks, and providing overall customer service to both internal and external customers.
All Aviation Department employees must possess the ability to interact courteously with the public, Airport tenants, vendors, contractors and fellow employees to maintain a professional work atmosphere by acting and communicating in a manner that promotes a positive work environment.
Minimum Education and Experience Requirements Requires two (2) years of college level course work in airport management, aeronautical science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires one (1) year experience in airport operations or closely related experience. Special Certifications and Licenses Must possess a valid Florida driver's license during employment and maintain authority to drive on County business. Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and Customs Seal. Preferences Associate Degree in Aviation Management or related field. Two (2) years' experience in airport operations or related field.

All candidates must complete an extensive ten (10) year work history verification and criminal background check, including fingerprinting and all other information as required by the Federal Aviation Administration. * Ability to maintain authorization to drive a County vehicle. * Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and a US Customs Border Protection Seal. * The Aviation Department operates under a Drug-Free Workplace Policy in compliance with the provisions of the Federal Drug-Free Workplace Act of 1988. DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. The functions listed below are those that represent the majority of the time spent working as an Airport Operations Agent PT19 in the Terminals Section. Monitors and assists in the coordination of proper operation of the airport operational areas to ensure compliance with established rules, regulations, policies and procedures and contractual tenant leasehold requirements. Issues notices of violations and/or citations for non-compliance with airport rules and regulations, as well as Chapter 2, 8 ½ and 22 ½ of the Broward County Code of Ordinances. Assists with ensuring the proper control of persons and vehicles in restricted access areas of the airport. Monitors all automated equipment systems for fire, security, and maintenance alarms; making appropriate notifications when necessary. Inspects and monitors airport equipment and facilities for housekeeping, aesthetics, safety, security and general conditions; taking appropriate action when necessary to rectify unsuitable conditions. Provides information, direction and assistance regarding the use of airport facilities and airport tenants and users. Conducts and/or coordinates escorts and tours within both public and secured airport areas. Monitors vehicle operations for compliance with the Airfield Driving Program, and Ground Transportation Program, and ensures proper control of persons and vehicles in restricted access areas of the airport. Collects, records and compiles information for statistical data on routine and emergency airport conditions relating to safety and security, as well as various operational activities. Collects, records and disseminates information on airport operational conditions, status of construction in progress, and other pertinent airport activities. Monitors, assists in and reports on the control of all aspects of vehicular traffic, parking operations, public and all other forms of intermodal transportation. Assists in the preparation and operation of the Emergency Operations Center and Airport Family Room, in the event of airport emergencies. Produces specialized, computer-generated reports for operational, audit, and risk management/insurance purposes. Ability to drive on the movement and non-movement areas of the airfield. Performs related work as required. The functions listed below are those that represent the majority of the time spent working as an Airport Operations Agent PT19 in the Grounds Transportation Section. Assist in the management of the cruise passenger drop off/pick up locations, provide customer service and way finding instructions to airport cruise passengers, airport tenants and users. Monitors and assists in the coordination of proper operation of the airport operational areas Airside, Airport Operations Control Center, Landside, and Terminals to ensure compliance with established rules, regulations, policies and procedures and contractual tenant leasehold requirements. Issues notices of violations and/or citations for non-compliance with airport rules and regulations, Chapter 2, 8 ½ and 22 ½ of the Broward County Code of Ordinances. Assists with ensuring the proper control of persons and vehicles in restricted access areas of the airport. Monitors all automated equipment systems for fire, security and maintenance alarms; making appropriate notifications when necessary. Inspects and monitors airport equipment and facilities for housekeeping, aesthetics, safety, security and general conditions; taking appropriate action when necessary to rectify unsuitable conditions. Conducts and/or coordinates escorts and tours within both public and secured airport areas. Monitors vehicle operations for compliance with the Airfield Driving Program, and Ground Transportation Program and ensures proper control of persons and vehicles in restricted access areas of the airport. Provides information, direction, and assistance regarding the use of airport facilities and airport tenants and users. Collects, records and compiles information for statistical data on routine and emergency airport conditions relating to safety and security, as well as various operational activities. Collects, records and disseminates information on airport operational conditions, status of construction in progress, and other pertinent airport activities. Monitors, assists in and reports on the control of all aspects of vehicular traffic, parking operations, public and all other forms of intermodal transportation. Assists in the preparation and operation of the Emergency Operations Center and Airport Family Room, in the event of airport emergencies. Produces specialized reports for operational and audit purposes.
Operates and maintains (as operator) county-owned vehicles, including 4-wheel drive, in an airport environment including responding to emergency situations. Ability to drive on the movement and non-movement areas of the airfield. Performs related work as required. WORK ENVIRONMENT Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to traffic; moving machinery.
SPECIAL INFORMATION Competencies Decision Quality Makes good and timely decisions that keep the organization moving forward. Seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.

Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Tackles what needs to be done with enthusiasm, working quickly and without undue oversight.

Resourcefulness Secures and deploys resources effectively and efficiently. Accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.

Situational Adaptability Adapts approach and demeanor in real time to match the shifting demands of different situations. Swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.


County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.