We have an exciting opportunity to join our Process and Operational Excellence organization within Global Credit, AML and Onboarding Operations (GCAOO). The successful candidate will be responsible for the monitoring the change lifecycle of initiatives impacting GCAOO and will be responsible for key program routines and artifacts working directly with the program manager and with senior management of the impacted operations function. We are looking for candidates with change/program management experience, the ability to challenge and influence stakeholders, with excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, strategy, and technology teams along with process owners, business controls, and PMOs, building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo.
Responsibilities: Management of key program routines and artifacts (such as delivery plan, risk & issue log) Operational Excellence strategic initiatives and lens Represents the health and status of the program to senior stakeholders Ensures stakeholder engagement and keeps them informed of progress Identifies, manages and escalates risks & issues Manages administrative requirements to support governance forums (meeting scheduling, meeting agenda prep, etc.) Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources Drives change governance and change control Work independently with strong organizational skills, data analytics, critical thinking and ability to execute stated requirements. Process analysis, process modeling and process governance Support the program's short-and-long term strategy Prepare presentations and complementary data to assist leaders in process analysis/governance activities Requirements: At least 3 years of project/program management and/or Operational Excellence experience Excellent project management skills, including the ability to prioritize work and meet deadlines Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome Ability to manage and communicate with stakeholders Requires knowledge of the bank and overall operations environment Ability to challenge and influence stakeholders at senior levels Ability to support cross-functional workgroups Competent with MS products: Word, Excel, PowerPoint Strong presentation development skills Experience in analyzing data, report generation, and drafting operational models Other Qualifications: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Excels in working among diverse viewpoints to determine the best path forward Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or business champions Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo Commitment to challenging the status quo and promoting positive change Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world. Experience working in a global environment Shift:
1st shift (United States of America) Hours Per Week:
40
