When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change. As a Field Service Technician, you will maintain optimum operation of copier and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.
· Respond (arrive) and complete open service call tickets to achieve KDS West productivity and quality standards
· Maintain optimum equipment performance per manufacturer maintenance and repair procedures
· Report poor or suspect machine performance to KDS West Field Supervisor or Service Director at first suspicion
· Maintain accurate inventory of parts shipped to and stored in personal vehicle inventory
· Conduct and report accurate parts inventory on a quarterly basis or as required by KDS West
· Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department
· Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets
· Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows
· Perform courtesy calls and, or provide all necessary documentation
· Adhere to KDS West codes of conduct
Required:
· Minimum 5 years mechanical and electrical support experience, within office product industry required
· Minimum 2 years' experience with KYOCERA office products required
· Network connectivity skills sufficient to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to KDS West teammates and customers including remote assistance
· Ability to travel to and from customers within KDS West Branch customer base
· Ability to read and follow technical schematics and service manuals
· Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills
· Excellent electrical and mechanical troubleshooting skills
Qualifications
Required:
· Valid driver's license required
· Physical requirements: ability to bend, lift 50 pounds
· Strong customer service skills
Preferred:
· A+ Certification or equivalent
· Minimum 1-year experience with KYOCERA office products required
· DIGNITY HOSPITAL: Experience providing technical office product support within a Healthcare Facility
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
