Job Description:
Regions Financial is seeking a reliable and customer-oriented Online Web Chat Representative to join our team in San Francisco, California. As an Associate level team member, you will be responsible for providing exceptional customer service through online chat platforms. This position is part-time with a requirement of 4 years of relevant experience.
Responsibilities:- Respond to customer inquiries and provide support via online web chat- Assist customers with account inquiries, transactions, and issue resolution- Maintain high levels of customer satisfaction and engagement- Work collaboratively with team members to ensure seamless customer service delivery- Adhere to company policies and procedures regarding data security and privacy- Identify opportunities for improvement in customer service processes and procedures
Requirements:- 4 years of experience in customer service or online chat support- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Resilient and adaptable to changing customer needs and inquiries- Strong teamwork and collaboration skills- Proficiency in Microsoft Office and web-based applications- High school diploma or equivalent required, college degree preferred
Personality traits:- Resilient: Ability to bounce back from setbacks and challenges- Adaptable: Willingness to embrace change and adjust to new situations
Soft skills:- Adaptability: Able to adjust and thrive in a dynamic work environment- Teamwork: Capable of working effectively with colleagues towards common goals
Benefits:- Free accommodation- Parental leave- Paid sick leave
Working Environment:You will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Regions Financial values diversity and inclusion, and encourages employees to bring their unique perspectives to the table.
Deadline to apply: June 12, 2024
Equal Opportunity Statement:Regions Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
