Online Web Chat Officer

As an Online Web Chat Officer at Bristol Myers Squibb in Dallas, Texas, you will be responsible for providing exceptional customer service through online chat platforms. This role requires a high level of resourcefulness and reliability to effectively address customer inquiries and concerns in a timely and professional manner.

Responsibilities:- Manage incoming online chat inquiries from customers regarding products, services, and technical issues- Provide accurate information and assistance to customers, guiding them through processes and solutions- Collaborate with internal teams to escalate complex issues and ensure timely resolution- Ensure a positive customer experience by maintaining a friendly and helpful demeanor at all times- Monitor and track customer interactions to identify trends and opportunities for improvement- Assist in the development and implementation of online chat strategies to enhance customer engagement and satisfaction

Requirements:- Minimum of 3 years of experience in customer service or a related field- Strong problem-solving skills and the ability to think strategically- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Proficiency in online chat platforms and basic computer skills- High level of professionalism and customer service orientation- Bachelor's degree in a related field preferred

Personality traits: Resourceful, reliableSoft skills: Problem-solving, strategic planning

Benefits:- Free food- Remote work flexibility- Dental insurance

Working environment:Join Bristol Myers Squibb, a company that pioneers change and sets industry benchmarks. Be part of a dynamic team dedicated to making a difference in the lives of patients around the world.

Deadline to apply: ********

Equal opportunity statement:Bristol Myers Squibb is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.