Online Web Chat Manager

Job Description:

Ryder System is seeking a dedicated and motivated Online Web Chat Manager to join our team in Fort Worth, Texas. As a Mid-to-Senior Level position, we are looking for a candidate with at least 8 years of experience in the field. The Online Web Chat Manager will be responsible for managing the online chat platform, ensuring a seamless and positive customer experience.

Responsibilities:- Manage online web chat platform and respond to customer inquiries in a timely and professional manner- Develop strategies to optimize the online chat platform for customer engagement and satisfaction- Monitor and analyze chat interactions to identify trends and opportunities for improvement- Collaborate with cross-functional teams to ensure consistent messaging and branding across all channels- Train and mentor team members on best practices for chat communication- Stay up-to-date on industry trends and best practices for online chat management

Requirements:- 8 years of experience in online chat management or related field- Strong communication and customer service skills- Creativity and attention to detail- Ability to work in a fast-paced environment and multitask effectively- Proficiency in Microsoft Office and chat software platforms

Benefits:- Free food- Paid Time Off (PTO)- Paid sick leave

Equal Opportunity Statement:Ryder System is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.