Online Web Chat Manager

Job Description:

SpaceX is seeking a talented Online Web Chat Manager to join our team in Columbus, Ohio. As a part-time position at a mid-to-senior level, the Online Web Chat Manager will be responsible for managing the online chat platform to engage with customers, answer questions, and provide support.

Responsibilities:- Manage the online web chat platform to provide timely and accurate responses to customer inquiries- Analyze customer feedback and data to identify trends and areas for improvement- Collaborate with other teams to ensure a seamless customer experience across all communication channels- Develop and implement strategies to enhance customer satisfaction and loyalty- Monitor chat performance metrics and KPIs to continuously improve efficiency and effectiveness- Train and mentor chat agents to ensure they are providing high-quality service to customers- Stay up-to-date on industry trends and best practices in online customer service

Requirements:- Bachelor's degree in Marketing, Communications, or relevant field- 7 years of experience in online customer service or chat management- Reliable and motivated individual with strong communication skills- Demonstrated ability to analyze data and make data-driven decisions- Strong cooperation skills to work effectively with cross-functional teams- Equal opportunity statement: SpaceX is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.