Job Description:
Supervalu is seeking a passionate and motivated Online Support Representative to join our team in San Antonio, Texas. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service or online support.
Responsibilities:1. Provide excellent customer service support through various online channels such as email, chat, and social media.2. Respond promptly to customer inquiries and resolve issues in a timely and professional manner.3. Assist customers with navigating our online platform, troubleshooting technical issues, and placing orders.4. Collaborate with internal teams to escalate complex issues and provide feedback for process improvement.5. Maintain accurate records of customer interactions and transactions.6. Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
Requirements:1. Excellent communication skills both written and verbal.2. Strong people management skills and ability to empathize with customers.3. Critical thinking skills to analyze problems and develop effective solutions.4. Ability to work independently as well as part of a team in a fast-paced environment.5. Proficiency in using online support tools and customer relationship management software.6. High school diploma or equivalent required.
Benefits:1. Free food provided during working hours.2. Free accommodation for part-time employees.3. Medical coverage for all employees.
Working Environment:At Supervalu, we strive to create a work environment that sparks creativity and motivates our employees to achieve greatness. We believe in fostering a culture of collaboration and innovation to deliver the best experience for our customers.
Deadline to apply: May 6, 2024
Equal Opportunity Statement:Supervalu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
