Job Description:
Domtar, a leading provider of fiber-based products, is seeking a driven and passionate Online Support Representative to join our team in Jacksonville, Florida. This is a part-time position ideal for entry-level candidates with at least 1 year of experience who are looking to grow their career in a dynamic and innovative environment.
Responsibilities:- Respond to customer inquiries and provide technical support via online platforms such as chat, email, and social media- Assist customers with account management, order processing, and product information- Troubleshoot technical issues and escalate complex problems to the appropriate department- Collaborate with other teams to ensure a seamless customer experience- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers- Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rate- Participate in training sessions and continuous learning opportunities to enhance skills and knowledge
Requirements:- Excellent communication and presentation skills- Strong time management and organizational skills- Ability to work effectively in a fast-paced environment and multitask effectively- Proficiency in using online communication tools and customer relationship management (CRM) software- A positive attitude and a customer-centric approach to problem-solving- High school diploma or equivalent; college degree preferred but not required
Benefits:- Vision insurance- Paid Time Off (PTO)- Retirement plan
Working Environment:At Domtar, we pride ourselves on fostering an environment where technology is harnessed to drive innovation and efficiency. As an Online Support Representative, you will have access to cutting-edge tools and resources to support your work and professional development.
Deadline to Apply:Interested candidates should submit their application by June 12, 2024.
Equal Opportunity Statement:Domtar is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
