Online Support Manager

Job Description:

Old Republic International is seeking an Online Support Manager to join our team in San Diego, California. This part-time position at the Associate Level requires at least 5 years of experience in online support or a related field. The ideal candidate will be driven, dedicated, and possess strong project management and presentation skills.

Responsibilities:- Manage and oversee the online support team to ensure efficient and effective customer service- Develop and implement strategies to improve online support processes and systems- Handle escalated customer inquiries and provide resolutions in a timely manner- Monitor online support metrics and KPIs to track performance and make data-driven decisions- Collaborate with cross-functional teams to address customer concerns and drive improvements- Train and mentor team members to enhance their skills and knowledge in online support- Stay current on industry trends and best practices in online customer service to continuously improve our processes

Requirements:- Bachelor's degree in business, marketing, or a related field- 5+ years of experience in online support or a similar role- Excellent communication and interpersonal skills- Strong project management skills with the ability to prioritize and multitask effectively- Proficient in Microsoft Office Suite and online support tools- Ability to work well under pressure and meet deadlines- Experience in presenting to internal and external stakeholders- Experience with CRM software is a plus

Benefits:- Gym membership- Disability insurance- Paid sick leave

Working Environment:At Old Republic International, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing exceptional online support to our customers and fostering a collaborative and supportive work environment.

Equal Opportunity Statement:Old Republic International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse team and encourage applications from candidates of all backgrounds.

Deadline to Apply: April 24, 2024

Join the Old Republic International team and make a positive impact in the online support department! Apply now to become our Online Support Manager in San Diego, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.