Job Description:
As the Online Support Manager at World Fuel Services in Denver, Colorado, you will be responsible for managing a team of online support specialists to ensure the smooth operation of our online services and platforms. Your primary focus will be on providing exceptional customer support to our users, troubleshooting technical issues, and optimizing the online support processes.
Responsibilities:1. Manage and lead a team of online support specialists to deliver high-quality customer service.2. Develop and implement strategies to improve the efficiency and effectiveness of the online support team.3. Monitor and analyze key performance indicators to identify areas for improvement and drive operational excellence.4. Collaborate with cross-functional teams to resolve complex technical issues and improve the user experience.5. Develop and implement training programs to enhance the skills and knowledge of the online support team.6. Stay up-to-date on industry trends and best practices in online support to ensure the team remains competitive.7. Handle escalated customer complaints and provide timely resolutions to maintain customer satisfaction.8. Drive continuous improvement initiatives to streamline processes and increase customer satisfaction.
Requirements:1. Bachelor's degree in a related field or equivalent work experience.2. Minimum of 8 years of experience in online support or a related field.3. Proven experience managing a team and driving operational excellence.4. Strong project management skills and the ability to multitask in a fast-paced environment.5. Excellent communication and interpersonal skills, with a high level of emotional intelligence.6. Resilient and motivated individual who thrives in a dynamic work environment.7. Ability to think creatively and problem-solve under pressure.8. Demonstrated ability to lead and inspire a team to achieve goals and objectives.
Benefits:1. Training & professional development opportunities to enhance your skills and career growth.2. Free food provided during work hours for added convenience.3. Joining bonus to welcome you to the World Fuel Services team.
Equal Opportunity Statement:World Fuel Services is an equal opportunity employer and is committed to fostering an inclusive and diverse work environment. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
