As an Online Support Assistant at AutoZone in Denver, Colorado, you will play a key role in providing exceptional customer service and technical support to our online customers. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.
Responsibilities:1. Responding to customer inquiries via email, live chat, and phone in a timely and professional manner.2. Troubleshooting technical issues related to the website, online orders, and product information.3. Providing guidance and assistance to customers on product selection and compatibility.4. Processing returns, exchanges, and refunds according to company policies.5. Collaborating with other departments to resolve complex customer issues.6. Maintaining accurate records of customer interactions and transactions.7. Continuously improving knowledge of AutoZone products and services to better assist customers.
Requirements:1. Passionate about delivering excellent customer service and resolving customer issues.2. Ability to work independently and make decisions in a fast-paced environment.3. Strong leadership skills to guide customers through problem-solving processes.4. Excellent communication skills, both written and verbal.5. Proficiency in using computer systems and online tools.6. Knowledge of automotive products and basic technical troubleshooting is a plus.
Benefits:1. Relocation allowance for eligible employees.2. Vision insurance coverage.3. Company-provided equipment for work.
Working Environment:At AutoZone, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive and inclusive work environment where every employee has the opportunity to grow and succeed.
Equal Opportunity Statement:AutoZone is an equal opportunity employer and strives to create a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to Apply: June 12, 2024
Join our team at AutoZone and be a part of a company that values customer satisfaction, employee growth, and environmental stewardship. Apply now to make a difference in the automotive industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
