Online Live Chat Specialist

Job Description:As an Online Live Chat Specialist at Cincinnati Financial in Indianapolis, Indiana, you will be responsible for providing exceptional customer service through online chat platforms. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. We are looking for confident and hardworking individuals with a creative mindset and strong project management skills to join our team.

Responsibilities:- Engage with customers through live chat to provide information on products and services- Assist customers with inquiries, troubleshooting, and problem resolution- Identify and escalate priority issues to the appropriate department- Maintain accurate records of customer interactions- Collaborate with team members to improve processes and customer satisfaction

Requirements:- 1+ years of experience in customer service or a related field- Confident and hardworking attitude- Strong written and verbal communication skills- Ability to multitask and prioritize tasks- Creative problem-solving skills- Project management experience is a plus

Benefits:- Paid overtime for extra hours worked- Dental insurance- Vision insurance

Working Environment:At Cincinnati Financial, we prioritize understanding and empathy in all interactions with customers. We foster a supportive and inclusive environment where employees are encouraged to grow and succeed.

Deadline to Apply:May 2, 2024

Equal Opportunity Statement:Cincinnati Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.