As an Online Live Chat Representative at Danaher in Phoenix, Arizona, your primary responsibility will be to engage with customers in real-time through the company's online chat platform. You will be the first point of contact for individuals visiting the company's website seeking assistance, information, or support.
Responsibilities:- Respond to customer inquiries promptly and professionally- Provide product information, troubleshoot technical issues, and assist with order processing- Proactively engage with visitors to the website to offer assistance and increase sales- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to resolve customer issues efficiently- Stay up-to-date on product knowledge and company policies- Meet or exceed performance goals for response times, customer satisfaction, and sales conversion rates
Requirements:- Passionate about providing exceptional customer service- Resilient in high-pressure situations and able to handle difficult customers with grace- Strong strategic planning skills to anticipate customer needs and provide proactive assistance- Excellent research skills to quickly find and communicate accurate information- Strong written communication skills with a keen attention to detail- Ability to multi-task and prioritize effectively in a fast-paced environment- Comfortable using technology and able to learn new software platforms quickly- High school diploma or equivalent
Benefits:- Medical coverage- Company equipment provided- Paid overtime opportunities- Opportunities for growth and advancement within the company
Working Environment:At Danaher, we flourish in a culture that embraces change and responds resiliently to challenges. We value creativity, innovation, and continuous improvement in all aspects of our business. As an Online Live Chat Representative, you will be part of a dynamic team dedicated to providing exceptional customer service and driving business growth through online engagement.
Deadline to Apply:Please submit your application by June 12, 2024, to be considered for this part-time entry-level position as an Online Live Chat Representative at Danaher in Phoenix, Arizona.
Equal Opportunity Statement:Danaher is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. All qualified applicants are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
