Online Live Chat Assistant

Job description:

Jacobs Engineering Group is seeking a detail-oriented and customer-focused individual to join our team as an Online Live Chat Assistant in Fort Worth, Texas. As part of our dynamic and innovative company, you will play a crucial role in providing exceptional online customer service to our clients.

Responsibilities:- Engage with customers through live chat to provide timely and accurate information about our products and services- Assist customers with any inquiries or issues they may have, ensuring a positive and seamless experience- Maintain a positive and professional attitude while interacting with customers- Collaborate with other team members to ensure consistent and effective communication with customers- Keep detailed records of customer interactions and feedback for analysis and improvement- Stay up-to-date on product knowledge and industry trends to provide informed assistance to customers

Requirements:- Excellent communication skills, both written and verbal- Strong multitasking and time management abilities- Ability to demonstrate emotional intelligence and empathy towards customers- Adaptable to changing circumstances and customer needs- Reliable and trustworthy in all interactions with customers and team members

Benefits:- Disability insurance- Paid sick leave- Training and professional development opportunities to enhance your skills and advance your career

Working environment:At Jacobs Engineering Group, we are committed to giving back to the community through corporate social responsibility initiatives. As an Online Live Chat Assistant, you will have the opportunity to contribute to these efforts and make a positive impact on society.

Equal opportunity statement:Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, disability, or any other protected status.

Don't miss the chance to join our team and be part of a company that values customer satisfaction, teamwork, and personal growth. Apply now before the deadline on April 29, 2024!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.