Online Helpdesk Tech

Job summary
Provide technical support for online, hybrid, and web-enhanced coursesUse Canvas and related tools within the Online Learning departmentProvide exceptional customer service in a courteous, professional manner
Job seniority: entry level
Responsibilities
• Provide support to the Online Learning Department staff• Provide accurate technical Canvas support for faculty, staff, and students• Troubleshoot software and other second level problems related to Canvas• Create, copy, or modify Canvas courses on a semester schedule• Assist in investigating technical issues, running backend processes, running reports, and sending communication• Maintain knowledge and skills with respect to hardware and software• Develop and update documentation• Train others as assigned• Participate in technical meetings• May undertake projects for the Center for Teaching & Learning
Requirements
• High school diploma or equivalent• Demonstrated communication, customer service, data entry skills• Computer and Windows maintenance abilities• Excellent writing and verbal skills