Online Customer Support Specialist

Job Description:

Automation Anywhere is seeking a part-time Online Customer Support Specialist to join our team in San Antonio, Texas. As an Associate Level position, the ideal candidate will have at least 2 years of experience in online customer support.

Responsibilities:- Provide excellent online customer support through various channels such as chat, email, and social media- Respond to customer inquiries and resolve issues in a timely and professional manner- Research and troubleshoot customer problems to ensure a satisfactory resolution- Persuasively guide customers through product features and functionalities- Maintain a high level of customer satisfaction and retention- Collaborate with cross-functional teams to improve customer experience- Keep up-to-date with product knowledge and industry trends

Requirements:- Confident and reliable with excellent communication skills- Strong research skills and ability to persuade customers effectively- Previous experience in online customer support or a similar role for at least 2 years- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office and customer support software- Bachelor's degree in a related field preferred

Benefits:- Parental leave to support work-life balance- Paid sick leave for when you need to take care of yourself- Travel and spending expenses covered for work-related activities- Opportunities for professional development and training

Equal Opportunity Statement:Automation Anywhere is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

Join Automation Anywhere and embrace a culture that challenges norms and encourages bold thinking. Apply by May 4, 2024, to be considered for this exciting opportunity to make a difference in online customer support.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.