Online Customer Support Officer

Job Description:

GitLab is seeking a dynamic and energetic Online Customer Support Officer to join our team in San Diego, California. As an Associate level position, the ideal candidate should have at least 2 years of experience in a customer support role and possess a passion for providing exceptional service to our online customers.

Responsibilities:1. Respond to customer inquiries and provide timely and accurate information via online platforms such as email, chat, and social media.2. Assist customers with troubleshooting technical issues and escalate complex problems to the appropriate internal team.3. Proactively engage with customers to gather feedback and identify opportunities for improvement in our products and services.4. Collaborate with cross-functional teams to ensure a seamless customer experience.5. Maintain comprehensive records of customer interactions and follow up on any outstanding issues.6. Stay up-to-date on product updates and changes to effectively communicate information to customers.7. Work closely with the Sales and Marketing teams to support customer acquisition and retention efforts.

Requirements:1. Energetic and reliable individual with a positive attitude and a strong work ethic.2. Excellent communication skills and the ability to effectively persuade and influence customers.3. Innovative problem-solving skills with a customer-centric mindset.4. Proficiency in using online customer support tools and platforms.5. Ability to work independently and as part of a team in a fast-paced environment.6. Flexibility to work part-time hours, including evenings and weekends as needed.

Benefits:1. Paid Time Off (PTO) to promote work-life balance.2. Company transportation for convenient commuting.3. Life insurance coverage for peace of mind.

Working Environment:At GitLab, we believe in injecting a sense of joy and vibrancy into our work environment. We encourage our employees to bring their authentic selves to work and foster a culture of inclusivity and collaboration.

Deadline to Apply:April 29, 2024

Equal Opportunity Statement:GitLab is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.