Online Customer Support Officer

Job Description:

We are currently seeking a part-time Online Customer Support Officer to join our team at Western Refining in Phoenix, Arizona. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience who are energetic, reliable, and enjoy providing exceptional customer service.

Responsibilities:- Respond to customer inquiries and concerns promptly and professionally via online platforms such as email, chat, and social media- Assist customers with product information, order processing, and issue resolution- Maintain accurate records of customer interactions and transactions- Collaborate with internal teams to ensure customer satisfaction and problem resolution- Monitor online reviews and feedback to identify areas for improvement- Stay up-to-date on company products, services, and policies to provide accurate information to customers

Requirements:- 1 year of experience in customer service or a related field- Energetic and reliable personality traits- Strong communication skills and customer-focused mindset- Ability to work well in a team environment and adapt to changing priorities- Proficiency in online communication tools and platforms- High school diploma or equivalent

Benefits:- Remote work flexibility- Employee discounts on company products- Life insurance coverage- Opportunities for growth and development within the company

Working Environment:The ideal candidate for this role will thrive in an energetic and rapidly evolving work setting. Our team values cooperation, adaptability, and a proactive approach to customer support.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement:Western Refining is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.