UGI is seeking a reliable and motivated Online Customer Support Officer to join our team in Chicago, Illinois. The successful candidate will be responsible for providing excellent customer service to our online customers while upholding the company's values and standards.
Responsibilities:- Communicate with customers via email, chat, and phone to address their inquiries and resolve any issues they may have- Assist customers with navigating our website, placing orders, and tracking shipments- Maintain accurate and detailed records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Escalate complex customer issues to the appropriate department for resolution- Utilize critical thinking and decision-making skills to solve problems quickly and efficiently- Provide feedback to management on ways to improve the customer experience
Requirements:- Minimum of 2 years of experience in customer service or a related field- Passionate about providing exceptional customer service- Resilient in handling difficult and challenging situations- Strong critical thinking and decision-making skills- Excellent communication and interpersonal skills- Ability to work effectively in a fast-paced environment- Proficiency in Microsoft Office Suite and other customer service software- High school diploma or equivalent required
Benefits:- Paid overtime for any hours worked over the standard schedule- Profit sharing opportunities- Disability insurance coverage
Working Environment:At UGI, we value a spirit of exploration and taking calculated risks for growth. Our team is encouraged to try new methods and approaches to better serve our customers while continuously learning and improving.
Equal Opportunity Statement:UGI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.
Deadline to apply: June 12, 2024
If you meet the requirements and have a passion for delivering exceptional customer service, we would love to hear from you! Apply now to join our dynamic team at UGI.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
