Online Customer Support Officer

Jones Financial, a leading financial services company based in Charlotte, North Carolina, is seeking a dynamic and motivated Online Customer Support Officer to join our team. This full-time Associate Level position requires a minimum of 4 years of experience in a similar role.

As an Online Customer Support Officer at Jones Financial, you will be responsible for providing exceptional customer service through various online platforms. Your key responsibilities will include responding to customer inquiries, troubleshooting technical issues, resolving customer complaints, and ensuring overall customer satisfaction. Additionally, you will be expected to handle customer accounts, process orders, and provide product information.

The ideal candidate for this role will possess the following personality traits: resilience and adaptability. In addition, strong soft skills such as cooperation and teamwork are essential for success in this position.

Benefits of joining Jones Financial include a generous Joining Bonus, Company transportation, and Profit sharing. Our working environment is one that recognizes and rewards employees based on performance and merit.

If you are interested in this opportunity, please apply by the deadline of May 24, 2024. Jones Financial is an equal opportunity employer and encourages applications from individuals of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.