Job Description:
We are seeking a highly experienced Online Customer Support Manager to join our team at Waste Management in San Antonio, Texas. As the Online Customer Support Manager, you will be responsible for managing a team of customer support representatives who provide assistance to our online customers. This position is part-time, with a mid-to-senior level of seniority and requires a minimum of 7 years of experience in customer support or a related field.
Responsibilities:- Manage a team of online customer support representatives, including hiring, training, and performance evaluations- Develop and implement customer support procedures and policies to ensure a high level of customer satisfaction- Monitor and analyze customer feedback to identify areas for improvement and implement strategies to address these issues- Coordinate with other departments, such as IT and marketing, to communicate customer needs and improve the online customer experience- Create reports and analyze data to track key performance metrics and make data-driven decisions- Handle escalated customer complaints and resolve issues in a timely and professional manner- Stay up-to-date on industry trends and best practices in online customer support and implement changes as necessary
Requirements:- 7+ years of experience in customer support or a related field- Resourceful and hardworking personality traits- Excellent presentation skills and project management abilities- Proven track record of managing a team and meeting customer satisfaction goals- Strong communication skills and the ability to interact with customers and team members effectively- Proficient in using customer support software and analyzing data to drive decision-making- Bachelor's degree in business, marketing, or a related field preferred
Benefits:- Parental leave- Relocation allowance- Company transportation
Working Environment:Waste Management is a company that transcends borders, promoting collaboration on a global scale. As an Online Customer Support Manager, you will have the opportunity to work with a diverse team of professionals in a dynamic and fast-paced environment.
Equal Opportunity Statement:Waste Management is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: March 31, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
