Online Customer Support Assistant

Job Description:

Pacific Life is seeking a detail-oriented and resourceful Online Customer Support Assistant to join our team in Washington, D.C. This full-time position at the Associate Level requires a minimum of 2 years of experience in customer support or a related field. The ideal candidate will be independent, creative, and adept at problem-solving.

Responsibilities:- Provide online customer support via email, chat, and social media platforms- Assist customers with account inquiries, technical issues, and product information- Escalate complex issues to the appropriate department for resolution- Maintain a high level of customer satisfaction through prompt and courteous responses- Collaborate with internal departments to improve processes and enhance the customer experience- Monitor and respond to customer reviews and feedback online- Stay up-to-date on industry trends and best practices in online customer support

Requirements:- 2+ years of experience in customer support or a related field- Resourceful and independent mindset- Strong communication skills, both written and verbal- Ability to think creatively and problem-solve effectively- Proficiency in MS Office and online customer support tools- Bachelor's degree in Business Administration or a related field is preferred

Benefits:- Paid sick leave- Company transportation- Life insurance

Working Environment:At Pacific Life, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a collaborative and inclusive work environment where every team member's voice is valued.

Equal Opportunity Statement:Pacific Life is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.