Online Customer Support Assistant

Job Description:

Amphenol, a leading technology company in Fort Worth, Texas, is seeking a part-time Online Customer Support Assistant to join our team at the Associate Level. The ideal candidate for this position will have at least 3 years of experience in customer support and a strong willingness to learn and grow within the company.

Responsibilities:- Provide online customer support through various channels such as email, chat, and social media platforms- Assist customers with product inquiries, technical issues, and order placements- Resolve customer complaints and ensure customer satisfaction- Utilize company CRM system to track customer interactions and provide accurate and timely responses- Collaborate with other departments to escalate issues and provide solutions- Contribute to the development of online customer support resources and FAQs- Stay up-to-date with product knowledge and company policies to provide accurate information to customers- Maintain a positive and professional attitude towards all customers- Perform other duties as assigned by the Customer Support Manager

Requirements:- Confident and resourceful personality traits- Strong persuasion and decision-making skills- Excellent communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Parental leave for eligible employees- Company transportation options- Medical coverage for employees and their families

Working Environment:At Amphenol, we prioritize diversity and inclusion in our workplace. We value and respect all perspectives and strive to create an inclusive culture where everyone feels welcome and valued.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement:Amphenol is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.