Job Description:Zoom is seeking an enthusiastic and detail-oriented Online Customer Support Assistant to join our team in Denver, Colorado. This part-time, entry-level position is perfect for someone with at least one year of experience in customer service who is driven and hardworking. As an Online Customer Support Assistant, you will be responsible for providing exceptional customer service to our online users through various channels such as chat, email, and social media.
Responsibilities:1. Respond promptly to customer inquiries via chat, email, and social media.2. Resolve customer complaints and issues in a timely and professional manner.3. Provide technical support to customers using Zoom's online platform.4. Assist with troubleshooting and problem-solving for online users.5. Collaborate with the customer support team to ensure a seamless customer experience.6. Maintain accurate records of customer interactions and transactions.7. Stay up-to-date on Zoom's products and services to provide accurate information to customers.8. Identify and escalate priority issues to the appropriate team members.
Requirements:1. At least one year of experience in customer service or a related field.2. Excellent communication skills, both written and verbal.3. Strong interpersonal skills and the ability to work well in a team environment.4. Proficiency in using online customer support tools and software.5. Ability to multitask and prioritize tasks effectively.6. Strong problem-solving skills and attention to detail.7. Cooperativeness and time management skills.8. Driven and hardworking attitude.
Benefits:1. Remote work flexibility.2. Paid sick leave.3. Free food.
Working Environment:At Zoom, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team, and we encourage open communication and feedback to foster a positive work environment.
Deadline to Apply:June 1, 2024
Equal Opportunity Statement:Zoom is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
