Job Description:
ADP is seeking a motivated Online Customer Success Representative to join our team in Washington D.C. This part-time position offers the opportunity to work in a dynamic and fast-paced environment where you will be responsible for ensuring the success and satisfaction of our online customers. As an Associate Level position, we are looking for someone with at least 4 years of experience in customer service or a related field.
Responsibilities:- Build strong relationships with online customers to understand their needs and provide timely and effective solutions- Proactively identify opportunities to improve the customer experience and drive customer engagement- Monitor customer feedback and implement strategies to address any issues or concerns- Collaborate with internal teams to ensure a seamless customer experience across all touchpoints- Track and analyze customer success metrics to measure performance and identify areas for improvement- Stay up-to-date on industry trends and best practices to continuously enhance the customer success program
Requirements:- Passionate about delivering exceptional customer service and exceeding customer expectations- Driven to succeed and motivated to make a positive impact on the customer experience- Strong research skills to gather relevant information and provide informed recommendations- Excellent people management skills to effectively communicate and collaborate with customers and team members- Ability to work independently and prioritize tasks in a fast-paced environment- Experience with CRM software and online customer support platforms is a plus
Benefits:- Paid Time Off (PTO)- Remote work flexibility- Parental leave
Working Environment:At ADP, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer service and ensuring the success of our online customers. You will have the opportunity to work with a collaborative and supportive team in a positive and rewarding environment.
Deadline to Apply:June 7, 2024
Equal Opportunity Statement:ADP is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
