Online Customer Success Manager

Whole Foods Market in San Antonio, Texas is seeking a passionate and independent Online Customer Success Manager to join our team on a part-time basis at the Associate Level. The ideal candidate will have at least 5 years of experience in customer success roles and possess strong negotiation and critical thinking skills.

Responsibilities:- Manage online customer accounts, ensuring their success and satisfaction with our products and services- Develop and nurture relationships with key customers, acting as their main point of contact- Proactively identify opportunities for upselling and cross-selling to increase customer value- Collaborate with internal teams to address customer issues and ensure timely resolution- Analyze customer data and feedback to identify trends and improve overall customer experience- Develop and implement strategies to retain and grow existing customer base- Track and report on key metrics related to customer success and satisfaction

Requirements:- 5+ years of experience in customer success roles- Strong negotiation and critical thinking skills- Excellent communication and interpersonal abilities- Proven track record of achieving customer success goals- Ability to work independently and manage multiple tasks simultaneously- Familiarity with CRM software and customer success tools- Bachelor's degree in a related field (preferred)

Benefits:- Travel opportunities to various Whole Foods Market locations- Joining bonus for successful candidates- Travel and spending expenses covered by the company

Whole Foods Market is an equal opportunity employer and is committed to creating an inclusive culture that values and respects all perspectives. We encourage candidates of all backgrounds to apply. The deadline to apply for this position is June 10, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.