Online Customer Service Officer

Job Description:

As an Online Customer Service Officer at Fidelity National Financial, you will be responsible for providing exceptional customer service and support to clients through various online channels. Your primary goal will be to ensure customer satisfaction and handle any inquiries or issues promptly and efficiently. This position is part-time with an associate level of seniority and requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Respond to customer inquiries and resolve issues via email, chat, and other online platforms- Maintain a high level of professionalism and customer service at all times- Provide information regarding products, services, and company policies- Assist with order processing, billing inquiries, and general account maintenance- Collaborate with other departments to address customer needs and concerns- Keep accurate records of customer interactions and transactions- Stay up-to-date on company products and services to provide accurate information to customers- Actively participate in training and development programs to enhance skills and knowledge

Requirements:- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Strong problem-solving skills and attention to detail- Energetic and hardworking attitude- Analytical and presentation skills- 2+ years of customer service experience, preferably in an online setting- Proficiency in Microsoft Office and other online communication tools- High school diploma or equivalent required, bachelor's degree preferred

Benefits:- Parental leave- Paid Time Off (PTO)- Free accommodation (if required)

Working Environment:At Fidelity National Financial, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and a positive attitude. We provide a supportive and inclusive working environment where employees are empowered to succeed and grow.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement:Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.