Online Customer Service Officer

Supervalu, a leading grocery retailer in Chicago, Illinois, is seeking a passionate and reliable Online Customer Service Officer to join our team on a part-time basis. As an entry-level position, we require at least 1 year of experience in customer service.

Responsibilities:1. Respond to customer inquiries and concerns promptly and professionally via online channels such as email, live chat, and social media.2. Assist customers with online order placement, modifications, cancellations, and refunds.3. Troubleshoot and resolve customer complaints and issues in a timely manner.4. Educate customers on products, promotions, and services offered by Supervalu.5. Collaborate with other departments to ensure customer satisfaction and retention.6. Maintain accurate records of customer interactions and transactions.7. Stay up-to-date on company policies, procedures, and products.

Requirements:1. Excellent communication skills, both written and verbal.2. Strong persuasion and negotiation skills.3. Ability to manage time effectively and prioritize tasks.4. Proficiency in using online customer service platforms and tools.5. High school diploma or equivalent.6. Flexible availability to work evenings and weekends.7. Passion for delivering exceptional service to customers.

Personality Traits:1. Passionate about providing top-notch customer service.2. Reliable and dependable in fulfilling job duties.

Soft Skills:1. Persuasion skills to effectively communicate with customers.2. Time management skills to handle multiple tasks efficiently.

Benefits:1. Free food during shifts.2. Company transportation for certain roles.3. Remote work flexibility for a better work-life balance.

Working Environment:At Supervalu, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Join our team and be a part of a supportive and inclusive environment.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement:Supervalu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.