Online Customer Service Manager

Discover Financial Services is seeking a part-time Online Customer Service Manager to join our team in San Francisco, California. As an Associate Level position, we are looking for a candidate with at least 5 years of experience in customer service management.

Responsibilities:1. Manage the online customer service team to ensure timely and effective response to customer inquiries and issues.2. Develop and implement customer service strategies to improve customer satisfaction and retention.3. Monitor online customer interactions and feedback to identify areas for improvement.4. Collaborate with cross-functional teams to address customer service issues and improve overall customer experience.5. Analyze data and metrics to track key performance indicators and recommend improvements.6. Stay up-to-date on industry trends and best practices in online customer service.

Requirements:1. Independent and motivated individual with a strong work ethic.2. Excellent presentation skills and attention to detail.3. Previous experience in online customer service management.4. Strong communication and interpersonal skills.5. Ability to work independently and in a team environment.

Benefits:1. Disability insurance2. Vision insurance3. Free food

Working environment:At Discover Financial Services, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every individual feels valued and respected.

Deadline to apply: June 12, 2024

Equal Opportunity Statement:Discover Financial Services is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.