As the Online Customer Service Manager at Gap in Columbus, Ohio, you will play a crucial role in managing the online customer service operations for the company. This is a part-time position at a Mid-to-Senior Level, requiring a minimum of 7 years of experience in customer service or a related field.
Responsibilities:1. Manage a team of online customer service representatives to ensure exceptional customer service experiences.2. Develop and implement strategies to improve customer satisfaction and retention.3. Monitor and respond to customer inquiries and issues in a timely manner.4. Analyze customer feedback and trends to identify areas for improvement.5. Collaborate with other departments to address customer service issues and improve processes.6. Train and coach team members to enhance their skills and performance.7. Keep abreast of industry trends and best practices in online customer service.
Requirements:1. Strong leadership skills with the ability to motivate and inspire a team.2. Excellent communication and interpersonal skills.3. Reliable and independent, able to work well under pressure.4. Proven track record of working in a team-oriented environment and promoting cooperation.5. Ability to multitask and prioritize tasks effectively.6. Knowledge of online customer service platforms and tools.7. Bachelor's degree in Business Administration or a related field preferred.
Benefits:- Dental insurance- Relocation allowance- Vision insurance
Working environment:Join Gap and be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and fast-paced environment where your skills and expertise will be valued.
Deadline to apply: May 14, 2024
Equal opportunity statement:Gap is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
