Online Customer Care Manager

Job Description:We are looking for an energetic and confident Online Customer Care Manager to join our team at Prudential Financial in San Antonio, Texas. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service, you will be responsible for managing the online customer care team and ensuring exceptional service to our clients. This is a part-time position with the potential for growth within the company.

Responsibilities:- Manage and lead a team of online customer care representatives- Develop and implement strategies to improve customer satisfaction and retention- Monitor online customer interactions and respond to inquiries in a timely and professional manner- Analyze customer feedback and data to identify trends and make recommendations for improvement- Collaborate with other departments to ensure a seamless customer experience- Train and mentor new team members- Report on key performance metrics and provide regular updates to management

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- Proven experience in online customer service, preferably in the financial services industry- Strong communication skills and the ability to effectively interact with customers- Excellent problem-solving skills and attention to detail- Proficiency in Microsoft Office and customer relationship management software- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Personality Traits:- Energetic- Confident

Soft Skills:- Persuasion- Teamwork

Benefits:- Visa sponsorship- Travel & spending expenses- Profit sharing

Working Environment:At Prudential Financial, we uphold the highest standards of ethical conduct and integrity. We foster a collaborative work environment where employees are encouraged to share their ideas and work together towards achieving our goals.

Equal Opportunity Statement:Prudential Financial is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other basis prohibited by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.