Job Description:
HRG Group is seeking a part-time Online Customer Care Manager to join our team in Fort Worth, Texas. As a Mid-to-Senior Level position with a minimum of 8 years of experience, the ideal candidate will be responsible for managing and leading our online customer care team to provide exceptional service to our customers.
Responsibilities:1. Develop and implement strategies to improve online customer care services.2. Oversee and manage the online customer care team to ensure all customer inquiries are handled efficiently and effectively.3. Monitor customer feedback and reviews to identify areas for improvement and implement solutions.4. Collaborate with other departments to address customer care issues and ensure a seamless customer experience.5. Train and mentor customer care team members to enhance their skills and performance.6. Analyze customer care data and metrics to track performance and make data-driven decisions.7. Stay up-to-date on industry trends and best practices to continuously improve customer care services.8. Handle escalated customer inquiries and complaints to ensure customer satisfaction.
Requirements:1. 8+ years of experience in customer care or a related field.2. Proven experience in leading and managing a customer care team.3. Strong interpersonal and communication skills.4. Resilient and motivated personality traits.5. Excellent planning and critical thinking skills.6. Ability to work in a fast-paced environment and adapt to changing priorities.7. Strong problem-solving skills and attention to detail.8. Bachelor's degree in a related field (preferred).
Benefits:- Medical coverage- Relocation allowance- Parental leave
Working Environment:As an Online Customer Care Manager at HRG Group, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work in a dynamic and collaborative environment with opportunities for growth and advancement.
Deadline to Apply: May 1, 2024
Equal Opportunity Statement:HRG Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
