Online Customer Care Associate

Job Description:

Entergy, a leading energy company, is seeking a part-time Online Customer Care Associate to join our team in Phoenix, Arizona. As an Associate Level role, the ideal candidate should have a minimum of 3 years of experience in a customer service role.

Responsibilities:- Provide exceptional customer service to clients through various online platforms such as chat, email, and social media- Handle customer inquiries, complaints, and feedback in a professional and timely manner- Assist customers with account inquiries, billing questions, and service requests- Work collaboratively with other team members to ensure customer satisfaction and retention- Utilize strategic planning skills to anticipate and address customer needs effectively- Demonstrate emotional intelligence in managing customer interactions and resolving conflicts- Maintain accurate records and documentation of customer interactions- Stay updated on company products, services, and policies to provide accurate information to customers

Requirements:- Hardworking and energetic personality with a strong commitment to customer service excellence- Strong communication skills, both written and verbal- Proficiency in using online customer service platforms and tools- Ability to prioritize and multitask in a fast-paced environment- Strategic planning skills to proactively address customer needs- Emotional intelligence to effectively manage customer interactions and resolve conflicts- Equal Opportunity Employer

Benefits:- Visa sponsorship for eligible candidates- Paid overtime opportunities- Free accommodation for out-of-town employees- Opportunity to work in an energetic and rapidly evolving work setting

If you are a customer service professional with a passion for helping customers and a commitment to excellence, we encourage you to apply for the Online Customer Care Associate position at Entergy. The deadline to apply is May 16, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.