Job Description:
Kabbage, a leading financial technology company, is seeking a dynamic and customer-focused Online Customer Care Associate to join our team in Austin, Texas. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles. The Online Customer Care Associate will play a vital role in providing top-notch customer service to our clients through online platforms.
Responsibilities:- Respond to customer inquiries and issues through online channels such as chat, email, and social media- Assist customers with account management, loan applications, and payment processing- Provide product and service information to customers in a clear and professional manner- Identify and escalate priority issues to the appropriate teams for resolution- Maintain accurate customer records and documentation- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on company products, services, and policies
Requirements:- Resourceful and confident personality traits- Attention to detail and strong presentation skills as soft skills- Excellent written and verbal communication skills- Ability to multitask and prioritize tasks effectively- Experience working with CRM systems and online customer service platforms- Knowledge of financial services industry is a plus- Bachelor's degree is preferred- Must be based in Austin, Texas, or willing to relocate
Benefits:- Parental leave- Travel opportunities- Life insurance- Competitive salary and benefits package
Working Environment:At Kabbage, we encourage autonomy and independence, trusting our employees to excel in their roles. You will have the opportunity to grow professionally and contribute to our vibrant and innovative company culture.
Equal Opportunity Statement:Kabbage is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: May 31, 2024
Join us at Kabbage and be part of a team that is shaping the future of financial technology! Apply now to become our Online Customer Care Associate in Austin, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
